Employee Assistance Program

NCTS provides Employee Assistance Program (EAP) counselling services to families and individuals to address a wide range of issues, both in person, on the phone, and through telehealth and other safe and confidential on-line communications video software platforms.

Clinical EAP Services

Clinical services focus on providing short–term solution focused therapy in the areas of treatment, case management, crisis response, and outreach support.

Northern organizations are particularly vulnerable to decreased employee productivity, attrition or absenteeism. Contributing factors may include inexperience in a traditional workplace, residential school affects, drug or alcohol addiction, relationship and family conflicts, or other psychological issues prevalent in rural and northern communities. These factors can impact employee performance and productivity as well as the wellbeing of the employee, colleagues, and family.

NCTS provides the support and expertise required to effectively resolve these issues. NCTS’ Employee Assistance Program works with management, employees and families to ensure that the workforces of northern isolated and rurally-based organizations are psychologically safe, stable, and productive. This is achieved by providing training to management and supporting employees and their families through the unique challenges of working in isolated and stressful environments. 

NCTS offers the following EAP services:

  • Psychological assessment (i.e. addictions/suicide risk/depression)
  • Counselling (individual/group/couple/family)
  • A tiered EAP Services Package (short, medium, long-term)
  • Psychological First Aid Training to paramedics/first responders
  • Holistic Wellness Program: work/Life coaching sessions available for both individuals and families
  • Crisis Response and Critical Incident Stress Management Services on- and off-site
  • Conflict resolution and mediation
  • Work performance enhancement support
  • Employee Training Sessions: Onsite and/or virtual workshops offered to assist employees gain necessary skills for work-life balance


Organizational Psychology Services

NCTS provides Organizational Psychology services to leadership, staff and individuals through workshops, executive coaching and information sessions by trained counsellors and psychologists in this area.

These services address:

  • Psychological Safety in the workplace
  • Improved morale in the workplace
  • Conflict reduction and resolution
  • Improved employee attendance
  • Increased employee motivation
  • Reduced employee turnover
  • Increased workforce efficiency and greater productivity.

Clinical  Services

Counselling Services

NCTS counsellors provide professional counselling and psychological services for individuals, couples, families, groups, and youth. Our counsellors are certified with appropriate registration associations and regulatory colleges.

Event Support

NCTS has extensive and long-standing experience in providing emotional support, counselling, crisis intervention, event planning, logistical support and facilitation for large events across the three territories.

Children and Youth

NCTS Child and Youth Mental Health Services consist of evidence-based best practices assessment (including psycho-educational assessments), counselling, workshops, in-services, and critical incident response in a diverse...

Emergency Response

NCTS provides governments with emergency response services across the northern region to address crisis situations and assists with debriefing and counselling clients in the event of accidents, deaths, trauma, or illness...

School Based Services

NCTS provides specific clinical counselling, training, psychological and consulting services to schools in Northern regions. Services focus on therapeutic interventions for high-risk children and youth, as well as school staff workshops,


NCTS uses a wide assortment of psychometric tools for Trauma/PTSD assessments, as primarily recommended by the International Society for Traumatic Stress Studies. Trauma assessment tools are used to address a diverse array...

Employee Assistance Program (EAP)

NCTS provides Employee Assistance Program (EAP) individual and family counselling services to address a wide range of issues, both in person (i.e. in the Iqaluit office), on the phone...


Individuals may present with complex issues that require comprehensive, standardized psychological assessments in order to inform treatment and support planning. NCTS offers formal psychological assessments as related to...

Additional or Specialized Services

NCTS provides various other services and clinical support for individuals, families, communities and corporate clients.
These include General Forensic Programs and Aftercare Follow-Up Services.

Contact Us

Iqaluit, Nunavut
X0A 0H0

Call Us : 1 (800) 346-1589